Very quick responce

Your company is very good

Quick
Polite
Helpful
We are a homeless hostel and your gentleman today saved the day by unlocking our kitchen ,all residents will be fed today and also he didn't charge us said it was Christmas and because we work with the homeless
A very nice gentleman indeed
Thank you

Sarah McKoy
Riverside

Lock installed in a timely fashion

Thank you for the work you have undertaken on our gate. For the last three years we have had a number of issues with combination locks and them having to be replaced approximately every 6 months. Every other locksmith we had spoken to would just say that the lock had been tampered with and it just needed a straightforward replacement but we knew this was not the case. You took the time to review the problem, propose a solution and provide an example of the new lock to look at. This new lock was then installed in a timely fashion and you have even managed to put an automatic closer on the gate within a confined space to ensure that it remain closed.

Your workmanship has been exemplary and I will definitely be using you for further lock works that need doing and I will ensure that I inform all those I know of your high quality workmanship.

Speedy response

Your speedy response and fitting in the same day as quoting was a huge relief and having peace of mind that the property is now secure is a weight off my shoulders.

I've already recommended you to a few people in our block, and will continue to do so, I can't recommend you and Abbeygate locksmiths enough.

Good friendly service

Return customer Steve saved the day eight years ago when our son and daughter in laws wedding rings were stuck in our previous safe when the lock jammed. He Installed a larger safe at that time. Today he installed a new lock as it had become intermittently difficult to open. Good friendly service. Would certainly recommend this company.

Maggi Ward

Prompt, Honest and Quality Locksmith

Steve was very prompt during the initial survey for the quote + on going calls during work - To change all our external door lock cylinders to Ultion ones + install safe.

He was very honest in accessing the work / never oversells and truly listens to customer needs.Quality tradesmen I would happily recommend to my friends for any locksmith, SAFE and security needs. Provided very competitive pricing.

Apart from the agreed work - Steve also did few other works to our door(s) which is outside of a locksmith's job. Shows his importance towards customer satisfaction.

Thanks and another quality WHICH recommended tradesmen to keep contact with for any future needs.

Shas

Just a brief note to thank you for your outstanding service with regards to my failing staff door lock this week.

Your response was very quick, you went the extra mile by fixing a somewhat “tired” door frame as well as the actual broken lock.

And not only that, yesterday – when we discovered that the new lock needed some adjustment, within an hour of my call, you were there fixing it again and have put forward a recommendation to improve the overall strength of the door. Thus keeping my staff and property safe!

Thanks again Steve, good service can be hard to find but it wasn’t with you!

James Jackson
Hobs Reprographics, Reading

I am writing to thank you for your friendly and speedy service you provided when not only resolving my front door issue but also a neighbours as well.

Having explained the situation arrived later the same day in both cases to resolve the problem.

Having now used your services on a number of occasions we will never go anywhere else for all our security needs and will happily recommend you to
friend’s family and clients alike.

Steve it is a pleasure to know I have a company I can rely on, who has the same standards and work ethic as me.

I look forward to working with you in future.

Sam Thomas
Thomas Associates Property Maintenance

Steve I would like to thank you for looking after my customer Janet Fredric

She had a problem with her sideboard in her dining room where she could not get into it because the key had snapped plus other problems, this was 2 years ago

I said to her I know man and true as my word you turned up gave her a quote which she excepted, not only did you open the sideboard door you also made her a key bearing in mind that sideboard was pretty old

Well she was over the moon with Steve and the job that he had done, I would always recommend steve to customers and friends without any hesitation.

Paul Lewington
Lewington and Son, Reading

I am writing to thank you for the work you did on some antique locks and for door furniture supplied to me.
These were all areas of work for myself and my Company. I was happy to tell my customer that I had just the man for the job, as you had already done work for me on a similar lock.

To be honest with you, you are an asset to my supplier network and I am very glad to know you. Your work on the locks was done with a sense of passion, that I share, for restoring these locks to their former glory.

It is your attention to detail and no fuss solutions that mean that we will continue to use your company’s services and recommend you to customers and friends alike.

Thanks again for your help.

Tracy Averies
Tracy Averies & Co, Purley On Thames

Thank you so much for coming out at 5pm on a Friday to get me into my house! To me that shows dedication to your work.

I was gutted when I returned home from a short break and a long drive back to have my front door key snapped off in the lock by my other half, to top this off the house was empty and there was no other way to get in.

After spending 15 minutes trying to think of a way to get it out and trying to pull the broken key out of the lock with tweezers I gave up and thought this is a job for a professional.

I called Steve Underwood from Abbey Gate Locksmiths and within minutes he had taken my address and jumped in his van to come to the rescue. Even with it being prime rush hour time and Steve coming from the other side of reading he was with me within half an hour. Once he arrived I learnt how easy it is to break into someone’s home with Steve gaining access to the house within about 5 minutes! After that he began to dismantle the lock and replace the barrel (again within minutes) and then continued on to cut 10 keys in the back of his van.

The whole process was fast and Steve managed to turn a bad situation upside down to be almost enjoyable. Watching Steve work was great as I got to see how well he works, quickly and to a great standard. Once all was done he continued to eye up the door and managed to advise some new hinges to stop it from happening again.

Thank you Steve for coming out at 5 on a Friday evening and making me being locked out of the house a fairly pleasant experience. I will be sure to recommend you to anyone I know in need of locks, alarms or any sort of security and will do so in confidence knowing that they will be well looked after and will have a good job done in super-fast time.

Rory Pratt
Daton Electrical

I write to express my thanks for the work that you did to create the new “Exit Control System” for the gates at my local Village Hall. You visited on a number of occasions to measure and try-out various configurations, and I know that the installation itself was challenging. However, the end result is a marvel and will prevent inadvertent access into the Courtyard from the village green, whilst making sure that users of the Hall can exit safely in the case of a fire, and the Village Hall Committee are delighted with their new toy. They have all been busy demonstrating it to various users of the Hall and explaining how wonderful you are for having devised it – I have gained some kudos too, which I think is called a win-win situation.

Many thanks for all the time you spent on this and all your efforts to make it work; I really appreciate it.

Brian "Mitch" Mitchison
Northwood (Reading and Newbury) Ltd

Thank you for the work done for us at the Royal Oak pub recently. The landlord of the pub was chuffed with the quality of work and the speed of the whole process.

After being let down several times and being without an alarm system for almost 3 months they were beginning to loose faith and started to think they would never have the system working again. Until you turned up on their door step!

The quote was done swiftly and once accepted the job was booked in and completed within a couple of weeks. The customer has said that the alarm has been installed to a great standard and that they would not hesitate to use you again.

Once again you have shown us that you will go the extra mile for us, moving jobs around to get this job done as soon as you could. We really appreciate the great standard of work that you have provided and know that when we refer someone to you they will be getting a locksmith that is second to none.

Rory Pratt
Daton Electrical